Contact Us
This page tells you how to reach the Non Gamstop Casinos editorial team, what we can realistically help with, and where to go instead when your question is really for a casino operator, a regulator or a support service. Email us at [email protected]. We are a research and comparison publisher, not a gambling operator — we do not hold accounts, process payments or release withdrawals.
Email us and what to include
Write to [email protected]. We read everything that arrives and reply to genuine enquiries, though response times vary with volume and we do not staff the inbox around the clock.
Messages get answered faster when they contain enough to act on:
- The page or review you are writing about, and the section or claim in question.
- The casino name, if your message concerns a specific brand from our lists.
- Dates — when you registered, deposited, claimed a bonus or requested a withdrawal.
- What outcome you are looking for: a correction, a clarification, or a factual update.
- Screenshots or terms text where a bonus condition or a payout rule is disputed.
Please do not send passwords, full card numbers, copies of identity documents or bank statements. We have no use for them and no account of yours to attach them to.
What we can help with — and what we can't
| We can | We can't |
|---|---|
| Correct or update a factual error in a review or guide | Open, close, verify or unlock a casino account |
| Explain how a term such as wagering, maximum bonus bet or cashout cap generally works | Release a withdrawal, reverse a confiscation or overturn a KYC decision |
| Point you to the operator's own complaints procedure and to UK support services | Act as an arbitrator or adjudicator between you and an operator |
| Consider a casino for research and possible inclusion | Guarantee a listing, a rating or a position in return for anything |
| Record your account of an experience and factor it into future research | Give legal, tax or financial advice |
How we make money, and why it doesn't buy a ranking
Some links on this site are commercial. Where a reader signs up through one, Non Gamstop Casinos may earn a commission from the operator. That funds the research; it does not decide who appears or in what order, and no operator can pay for a higher editorial rating. If you believe a listing reads as though it were bought, say so in your email and quote the line — that is exactly the sort of message we want.
Advertised offers are the operator's own wording, not ours, and terms change without notice. Always read the current promotion page at the casino before depositing. Our fact-check date for this page is 23 September 2026.
Reporting a problem with a casino we list
Most reader emails about new casinos not on GamStop fall into a handful of patterns. Take these steps in order — it usually resolves faster than writing to us first.
- Contact the operator. Use live chat or the support email in the site footer. Ask for a ticket reference and keep it.
- Escalate internally. Most licensed operators publish a complaints procedure with a defined escalation path and a response deadline. Request it in writing.
- Check the licence footer. Offshore-licensed sites — Curaçao licences are the most common among casinos not on GamStop — list a regulator and a licence number. That regulator, not the UK Gambling Commission, is the escalation route for a site outside the British licensing system.
- Consider alternative dispute resolution. Some operators name an independent ADR body in their terms. If one is named, it is free for the player to use.
- Tell us. Send the outcome and the ticket references to [email protected]. We cannot compel an operator to do anything, but repeated, documented withdrawal disputes affect whether a brand stays on our lists.
Questions about payments, bonuses and payouts
A large share of contact messages are really questions about how the money works at offshore casinos. Short answers, so you know whether you need to write at all.
- Cost to take part. Registration is free at the casinos we cover; the cost is your deposit. Minimum deposits at offshore sites commonly sit in the £10–£20 range, but check the cashier — the figure that qualifies you for a welcome bonus is often higher than the site minimum.
- Paying in. Debit cards, bank transfer, e-wallets, prepaid vouchers and cryptocurrency are all used in this market. Availability differs by operator and by country, and PayPal in particular is rarely offered outside UK-licensed sites. Verify the method in the cashier before you commit rather than assuming it works for a British customer.
- GBP and conversion. If the casino does not hold a GBP account, deposits and withdrawals are converted — by your bank, your card issuer or the operator. That spread is a real cost and it applies twice, in and out. A euro-denominated offer such as WinnerIsland's is worth reading with that in mind.
- Fees. Operators may charge for certain methods, for withdrawals below a threshold, or for repeat withdrawals inside a period. Card issuers may also treat gambling deposits as cash transactions.
- Getting paid. Withdrawals usually pass a manual review before processing. Crypto and e-wallet payouts tend to clear faster than card refunds or bank transfers, but "instant" in an advert describes the operator's processing step, not your bank's. Weekly and monthly withdrawal caps are common and they apply to winnings from bonuses as well.
- Verification. Expect KYC — identity, address, payment ownership — and, on larger balances, source-of-funds checks. Uploading documents before your first withdrawal request avoids the most common delay.
- Bonus conditions. Wagering requirements, game contribution percentages, maximum bonus bets, expiry dates and cashout limits all sit in the terms. A large headline percentage with a low cashout cap can be worth less than a smaller, cleaner offer.
Our guide to non GamStop casinos goes into these mechanics in more depth than a reply email can.
Casinos our readers ask about most
Three brands generate the bulk of enquiries, so here is what we can tell you about them and what we cannot. Ratings below are our own editorial scores, not customer review averages.
Betmica — the headline offer people query most
Betmica tops our list with an editorial rating of 10.0, largely because of the sheer size of its advertised welcome offer: 570% up to £5,700 plus 270 free spins. It is also the offer we get asked to explain most often, which is the reason it leads here. A percentage that large is spread across multiple deposits in most packages of this type, so the maximum figure is the ceiling for a sequence of qualifying deposits rather than something a single payment unlocks. Before claiming, check the wagering multiple, whether it applies to bonus only or deposit plus bonus, the maximum stake permitted while a bonus is active, and any cap on what you can withdraw from bonus winnings.
Limitation: the bigger the headline number, the more the value depends on conditions you have to read for yourself, and a 570% package will carry playthrough obligations that many players will not complete. A large advertised bonus is not evidence of a good payout experience.
Kikibet — a sterling-denominated alternative
Kikibet is second at 9.9 and comes up in reader mail as the comparison case against Betmica: 350% up to £5,555 and 300 free spins. The draw for UK readers is that the ceiling is quoted in pounds, which at least signals GBP handling — worth confirming in the cashier, since a sterling headline does not always mean a sterling account. The free-spin allocation is generous relative to the percentage, and spins are usually restricted to named slots with their own winnings cap.
Limitation: we have no verified data on its withdrawal processing times, so treat payout speed as unknown until you have your own evidence. Start with a small deposit and complete verification early.
Betninja — the simpler structure
Betninja earns its place at 9.9 for the opposite reason to the two above: £1,000 bonus and 100 free spins to all new players is a flat, readable offer rather than a stacked multi-deposit package. Readers who find percentage packages confusing tend to ask about this one. A fixed cash ceiling makes the arithmetic on wagering far easier to do before you deposit.
Limitation: "to all new players" still means subject to eligibility, minimum deposit and country restrictions, and the smaller headline will not suit high-stakes players. As with every brand here, we cannot verify claims about payout reliability on your behalf.
Comparing the offers readers write in about
Advertised terms only, as published by the operators. Currency matters: a euro or dollar ceiling means conversion for a UK player.
| Casino | Advertised welcome offer | Currency of the cap | Editorial rating |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | GBP | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | GBP | 9.9 |
| Betninja | £1,000 bonus + 100 free spins | GBP | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | EUR | 9.9 |
| Zombillion | 250% up to £4,000 + 200 free spins | GBP | 9.9 |
| Smash Casino | 600% up to €10,000 slots package | EUR | 9.9 |
| Nightluck | 805% + €6,400 + 280 free spins | EUR | 9.8 |
| CoinPoker | 150% up to $2,000 | USD | 9.8 |
| Rivo | 1000% up to €10,000 + 25% cashback | EUR | 9.7 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | GBP | 9.7 |
All offers are new-customer promotions subject to the operator's own terms: minimum qualifying deposit, wagering requirement, game contribution, maximum bonus bet, expiry window and withdrawal cap. Check them on the casino's promotions page on the day you claim.
What these sites actually offer
If your question is "what can I play there", the catalogues at offshore casinos break down into the same broad categories as anywhere else:
- Slots — the bulk of every library, differing by RTP and volatility. High-volatility games pay less often for more; low-volatility games do the reverse. RTP is a long-run average, not a prediction for your session.
- Progressive jackpots — pooled prizes that grow until won, usually with a minimum stake to qualify for the top tier.
- Table games — blackjack, roulette and baccarat in software form, typically contributing little or nothing towards wagering requirements.
- Live dealer rooms — streamed blackjack, roulette and baccarat tables with real croupiers and set table limits.
- Mobile play — most of these sites run in a browser rather than through an app, so check how the lobby behaves on your phone before depositing.
Game availability depends on which software providers the operator has licensed, and it changes. We do not publish game counts because operators change them constantly and we cannot verify them.
Sportsbooks running alongside the casino
Several brands in this market run a sportsbook beside the casino, often on a shared wallet so one balance covers both. Expect pre-match and in-play markets, accumulators, bet builders and cash-out, with esports increasingly alongside football and racing. Odds are normally shown as decimals — 2.50 returns £25 on a £10 stake, stake included.
The important distinction for contact purposes: sports free bets carry their own conditions, notably minimum qualifying odds (commonly around 1.50 decimal) and stake-not-returned settlement. A casino bonus and a sports free bet at the same brand are separate promotions with separate terms, and a shared wallet does not merge them. CoinPoker sits slightly apart from the rest of this list as a poker-led platform, so its bonus mechanics work on rake and play rather than slot wagering.
Who can use these sites, and the regulation that applies
You must be 18 or over. Casinos not on GamStop are, by definition, not licensed by the UK Gambling Commission — GamStop participation is a condition of a Commission licence, so any site outside the self-exclusion scheme is operating under an overseas licence, frequently Curaçao. That has real consequences and we would rather you read them here than discover them in an email to us:
- The Commission's consumer protections, including its complaints framework, apply to operators licensed in Great Britain. They do not extend to an offshore site.
- The Commission licenses gambling in Great Britain — England, Scotland and Wales. Northern Ireland is governed by separate legislation, so "UK" and "Great Britain" are not interchangeable in this context.
- Accepting British customers is not the same as being authorised to serve them. Check the licence details in the site footer and verify them with the named regulator.
- Your obligations: use accurate registration details, deposit only funds in your own name, expect identity and source-of-funds checks, and understand that a rejected verification can block a payout.
- We never describe any casino as completely safe and we cannot guarantee a withdrawal. Our terms of use set out the limits of what this site publishes.
If your message is really about gambling harm
If you are contacting us because gambling has stopped being something you control, please go to support rather than to an inbox we do not monitor continuously. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. GAMSTOP lets you self-exclude from all GB-licensed online operators for six months, one year or five years, and the exclusion cannot be lifted before the period ends. Because it does not reach offshore sites, blocking software on your devices and a gambling block through your bank are the practical additions. Deposit and loss limits, where an operator offers them, are worth setting before you need them.
Our responsible gambling page covers these tools and organisations in full. Gambling is entertainment that costs money; it is not income and not a way out of financial difficulty.
Corrections, tips and commercial enquiries
- Corrections. Quote the page and the sentence. Verified errors are fixed and the page's update date changes.
- Reader reports. Tell us what happened with dates and references. We aggregate these; we do not publish personal details.
- Operators. Send licence details, accepted currencies, payment methods, withdrawal limits and full bonus terms. Research is independent and inclusion is never guaranteed or sold.
- Everything else. One email address covers it: [email protected]. More about the people and method behind the reviews is on our about page.
If you are not sure whether your question is for us or for the casino, send it anyway — a short reply pointing you to the right place is still a useful reply.